User Researcher II
Company: Disability Solutions
Location: Augusta
Posted on: October 24, 2024
Job Description:
Position Type : Full time Type Of Hire : Experienced (relevant
combo of work and education) Education Desired : Bachelor's Degree
Travel Percentage : 5 - 10%Job DescriptionFIS is a leading fintech
innovator, empowering consumers and businesses with cutting-edge
financial technology solutions. We champion diversity and
innovation to advance the way the world pays, banks, and invests.
If you're ready to embark on a journey of learning, growth, and
impactful contributions in the fintech realm, we want to hear from
you.The FIS Platform team operates as an incubated startup within
FIS, with a mandate to create a world-class embedded finance
platform. We have a fast-paced and fun group that believes strongly
in customer-centricity and setting a high bar for everything we
ship.--As a User Experience Researcher II, you will play a pivotal
role in shaping our product direction and user-centered design. If
you're a collaborative, curious, and detail-oriented researcher, we
want you to join our dynamic, fast-paced team.What You'll Do:
- Contribute to Product Strategy: Demonstrates a solid
understanding of product thinking, product design, and execution,
while also delving into learning about data science and
experimentation.
- Employs a Robust process: Actively seeks and incorporates
feedback to improve their work through iterations, and accurately
estimate and prioritize to meet milestones and advance
timelines.
- Lead High-Impact Research: Define, plan, and execute
mixed-method research (qualitative and quantitative) to shape
product strategies across banking and fintech products.
- Collaborate Cross-Functionally: Partner closely with product,
design, engineering, and other teams from the early stages of
ideation to product launch, ensuring that research insights drive
innovative and user-centered solutions.
- Drive Actionable Insights: Analyze and communicate data through
storytelling, creating compelling presentations that inform
decision-making at all levels, from tactical improvements to
strategic business directions.
- Influence Product Strategy: You will continuously refine the
product experience by bringing new research insights into the
product development cycle, making a measurable impact on business
and user outcomes.Your Skills & Experience:
- UX Expertise: 3+ years of experience conducting end-to-end UX
research with a strong proficiency in one or two UXR methodologies,
including usability testing, surveys, ethnographic studies, and
concept testing.
- Strong Communication: You excel in translating research
findings into clear, actionable insights that inspire design and
product innovation.
- Collaboration: Proven ability to work closely with
cross-functional teams (design, product management, and
engineering) to ensure that research is at the core of product
development.
- Strategic Influence: Strong communication and organizational
skills to bring data to life, ensuring your research influences key
product decisions.
- Self-starter: A proactive mindset with the ability to manage
multiple research projects independently while navigating
ambiguity.Preferred Qualifications:
- Bachelor's degree in Human-Computer Interaction, Psychology,
Anthropology, Cognitive Science, or a related field. A master's
degree is a plus.
- Experience in the tech or fintech sectors (e.g., banking, SaaS,
mobile products) is highly desirable.What We Offer:
- Impactful Work: Shape the future of digital banking
experiences.
- Growth Opportunities: Continued learning, development, and
leadership opportunities.
- Competitive Benefits: Comprehensive health plans, 401(k), and
more.FIS is committed to providing its employees with an exciting
career opportunity and competitive compensation. The pay range for
this full-time position is $94,560.00 - $158,870.00 and reflects
the minimum and maximum target for new hire salaries for this
position based on the posted role, level, and location. Within the
range, actual individual starting pay is determined additional
factors, including job-related skills, experience, and relevant
education or training. Any changes in work location will also
impact actual individual starting pay. Please consult with your
recruiter about the specific salary range for your preferred
location during the hiring process.Privacy StatementFIS is
committed to protecting the privacy and security of all personal
information that we process in order to provide services to our
clients. For specific information on how FIS protects personal
information online, please see the Online Privacy Notice.EEOC
StatementFIS is an equal opportunity employer. We evaluate
qualified applicants without regard to race, color, religion, sex,
sexual orientation, gender identity, marital status, genetic
information, national origin, disability, veteran status, and other
protected characteristics. The EEO is the Law poster is available
here supplement document available hereFor positions located in the
US, the following conditions apply. If you are made a conditional
offer of employment, you will be required to undergo a drug test.
ADA Disclaimer: In developing this job description care was taken
to include all competencies needed to successfully perform in this
position. However, for Americans with Disabilities Act (ADA)
purposes, the essential functions of the job may or may not have
been described for purposes of ADA reasonable accommodation. All
reasonable accommodation requests will be reviewed and evaluated on
a case-by-case basis.Sourcing ModelRecruitment at FIS works
primarily on a direct sourcing model; a relatively small portion of
our hiring is through recruitment agencies. FIS does not accept
resumes from recruitment agencies which are not on the preferred
supplier list and is not responsible for any related fees for
resumes submitted to job postings, our employees, or any other part
of our company.#pridepass
Keywords: Disability Solutions, Augusta , User Researcher II, Other , Augusta, Georgia
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