Customer Service Representative Bilingual Spanish (remote)
Company: Central Research
Location: Augusta
Posted on: March 1, 2025
|
|
Job Description:
Job Summary:Central Research, Inc. (CRI) is hiring Bilingual
Customer Service Representatives to perform contact center support
for our federal contract servicing federal student loans. This is a
professional, structured, and fast-paced environment. Customer
Service Representatives will provide efficient and accurate
servicing of student loan inquiries, perform account updates, and
help counsel the customer to establish personalized repayment plans
that meet Federal and State regulations and comply with company
policy. Customer Center Representatives are expected to provide
exceptional customer service while maintaining quality expectations
for inbound and outbound customer interactions. To protect customer
data, the highest levels of privacy and security are
required.Compensation & Health and Welfare:Customer Center
Representatives earn $17.75 per hour. In addition, the employee
will earn $4.57 per hour paid (capped at 40 hours per week) in
Health and Welfare. If the employee works a 40-hour week, this
Health and Welfare will cover the full cost of employee-only
medical, dental and vision premiums. This means the company is
paying the employee's medical, dental and/or insurance
premiums.Work Location:These positions are currently remote (work
from home). To qualify, applicants must live within a 75-mile
radius of a Central Research deployment facility (Augusta, GA,
Lowell, AR, Hendersonville, TN). The reason for this is the
employee is expected to pick up their equipment and PIV
card/credentials, come into the facility whenever the equipment
must be repaired or replaced, return their equipment to the
facility at the end of their employment.Training:New hires will be
trained to understand federal regulations and company policies and
the use of customer relationship tools to offer personalized
interaction to meet the unique needs of each customer inquiry.
Employees must be fully available to successfully complete a remote
paid training curriculum, which can extend up to 5-6 weeks.The
hours of training are 8am to 5pm (Central Time), Monday through
Friday.After Training has been completed new hires will be assigned
a 40-hour scheduled shift during operational hours. Applicants
should understand that by submitting their application, they agree
to be available for an assigned shift during any of the times
below, or at the discretion of CRI, and that the employee may not
be able to select their preferred schedule. Contact Center hours of
operation:
Compensation details: 17.75-17.75 Hourly Wage
PI681edb3ed1c1-37248-36985231
Keywords: Central Research, Augusta , Customer Service Representative Bilingual Spanish (remote), Hospitality & Tourism , Augusta, Georgia
Click
here to apply!
|